InstantFeedback Docs¶
InstantFeedback collects customer feedback through SMS, email, and web widget campaigns. Customers give a grade, leave a comment, and can complete a follow-up survey; you follow the results as NPS, CSAT, or average grade, receive notifications and reports, and pass the data on to the tools your team already uses.
This documentation is organised in two parts:
- User guide explains how to set up and use InstantFeedback from the web app. It covers the integrations with other services and the security of your sign-in.
- Developer documents the REST API and the JavaScript widget for teams that connect their own systems and websites to InstantFeedback.
User guide¶
Integrations¶
Each guide walks through enabling the integration, the settings on the account and campaign level, and troubleshooting.
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Slack
Deliver feedback notifications and periodic reports to the Slack channels your team uses.
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Microsoft Teams
Post feedback notifications and periodic reports to Teams channels through Workflows webhooks.
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MCP Server
Let AI assistants such as Claude or ChatGPT answer questions about your feedback data, read-only and under your control.
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HubSpot
Trigger feedback requests from tickets, deals, segments, and workflows, and sync grades and comments back to HubSpot.
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Generic Webhooks
Send signed JSON events for requests, grades, comments, and surveys to any endpoint you control.
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Emarsys
Trigger feedback requests from Emarsys and send grades, comments, and survey results back through Emvents.
Security¶
Protect your sign-in with a second factor, or replace the password with a passkey.
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Two-factor authentication
Add an authenticator app code to password sign-in, keep recovery codes, and require it for every member of the account.
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Passkeys
Sign in with your fingerprint, face, or device PIN instead of a password, on every device you register.
Developer¶
Reference material for connecting your own systems and websites to InstantFeedback.
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API
Create feedback requests, export campaigns and results, and manage contact data over the REST API.
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Feedback widget
Collect grades and comments on your own website, with the embed code from the campaign's Widgets page.
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Metric widget
Show your average grade, NPS, or CSAT on any web page, for the whole account or one campaign.